Daniele Alberico Elan 340

“ Dear Marijana, thank you again for your courtesy and professionalism. The cruise went very well and the weather was good. Attached I send photographs with the shirt…sorry for the cloudy sky but was the last day! I answer to your question below: - Please share your opinion about our service, boating, marine and employees That you have met at the base. The staff of the charter and the marina was nice and helpful. We was able to leave the first day at lunchtime with no problems. I just have to point out a few things: The safety net was completely inadequate, the lower part was not fixed to the boat and had a hole of more than 30 cm (the charter staff made some photos). Considering that we had a 3 year old girl she would fall out into the water. We immediately reported this to the staff, before leaving, asking that the net was fixed but they failed to solve the problem and so we had to leave anyway. On the way back we asked to be refunded the 50 euros paid. The staff recognized the fault and asked me which agency had chartered the boat. I made your name and, instead to recognize the reimbursement, they began to bargain, offering 25 euros. I had no desire to do negotiations and I accepted 30 Euros but I confess that this attitude has much annoyed me because we paid for a service that in fact we didn’t received, and consider that it was a security equipment and a risk felt by my crew. In addition, the Internet modem was faulty and worked only a few hours a day and then went out. In fact we used it very little because every time we had to disconnect the battery and let it cool. We also reported this to staff they didn’t but propose any refund. The boat was not in great condition, the rudder was very hard because the wheel was crooked, the Windex was broken, the dinghy was losing air. Nothing serious, but some more maintenance would be required. - Any suggestions or recommendations about the marina, anchorage, tavern or restaurant is more than welcome. Greater care and maintenance of the boats. The marina, however, was clean and with good facilities. Thank you and best regards Daniele ”
Charter yacht model: Elan 340 , sailboat
Date: 2016-08-06
Charter place: Croatia , Biograd na moru


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